DHL Global Forwarding is one of the world’s leading logistics providers, providing air and ocean freight forwarding services. At GSC (Global Service Center), as the captive Shared Service Provider for DHL Global Forwarding and DHL Freight, we are proud to have nearly 5.000 colleagues across six service delivery centers on a mission to deliver best-in-class business through 12 service lines. Day by day we strive to create a great employee experience, we are proud to be awarded as a Great Place to Work.

Main tasks:
Receiving and processing customer spot requests for quotes and other inquiries, in some cases clarifying if necessary.
Contacting appropriate origin/destination pricing teams for spot rates, compiling rates/creating spot offer from Quoteshop
Submitting offer in various ways (via email, via tool/platform like GT Nexus/OTM/Keelvar)
Updating and distributing spot quotes to various stations
Continuously monitoring customer spot quotes and inquiries
Coordinating the accurate execution of won business with the countries and informing the customer as necessary.
Proactively communicating information regarding the status of quotes and inquiries, as well as any potential issues to the customer, and
taking or initiating immediate corrective and preventive actions.
Updating Standard Operational Procedures (SOP)
Utilizing best practices/procedures for other customers, as well as automating and documenting processes.
Maintaining and sending reports
Preparing regular performance reports and analyses related to dedicated customer
Completing administrative tasks on time
Participating in calls if necessary
Expectations:
university/college degree (logistics specialisation is an advantage))
1-3 years of experience in a similar field (preferably in a multinational company)
Experience in sales support/after-sales/quotation is an advantage
Experience in sea/air freight forwarding
Negotiation-level, minimum intermediate active English language skills
User-level knowledge of MS Office (mainly Excel).
Customer focus
Excellent communication skills
Openness to new ideas and willingness to learn
Good problem-solving skills
Precision
Home office capability

WHAT WE OFFER

As part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression.

• Monthly bonuses – based on achievable KPIs
• Extensive cafeteria package
• Flexible working location:
  • You may choose to work in home office (50-50); however initial 6 months will be working from office
  • You can enjoy the facilities in our modern office in case you prefer working on-site
• Laptop, mobile, and technical equipment for home office
• Travel allowance for MÁV and BKK passes, and for commuting by car from outside and within Budapest
• Financial support for special life situations - wedding, child birth, funeral
• Referral bonus
• Long service award - starting at 3 years of seniority
• Extra paid time off for your birthday
• We are an AYCM sport pass partner
• Extended medical check
• Group insurance
• Gaming room and massage chair in the office, if you need to switch off during your break time
• Regular company events in the form of yearly company days, team buildings, family day, CSR actions
• Wellbeing initiatives supporting the work-life balance and the physical and mental health of our colleagues
• Personalized learning & career platform for your professional development to help you achieve your next career goal with us

OTHER INFORMATION YOU MAY NEED TO KNOW

• Our DHL Building is located at BUD International Airport.
• We work from 8:00 to 17:00, with 1 hour lunch break.
• As an agent working closely with stations located in other European countries, you may be required to work on Hungarian national holidays – for which you will be compensated in accordance with the Hungarian Labor Code.

---

WHAT’S NEXT?

After submitting your application, we try to review your CV as soon as possible.
If we find you would be a good fit for one of our open positions, we will contact you shortly by phone. First you will be invited for a 30-minutes Teams interview, and if both you and team manager think it’s a match, then we would like to meet you in person in our office.
After a successful personal interview, you will receive an official letter of intent, and after your written acceptance it is time for us to prepare for your onboarding.

We can’t wait to welcome you to our team!