UTILITY PROGRAM RELATIONS LIAISON II (CLASS CODE 3461)

Advanced administrative and field work performing a variety of technical duties related to the  Board’s Water Program Division including responding to, evaluating, identifying root cause, and resolving service inquiries both in the field as well as through normal communication channels.  Work includes serving as the first point of contact for individual customer inquiries related to Advanced Metering Infrastructure (AMI), the Backflow Prevention Program, the Lead Service Line Replacement (LSLR) Program, and other SWBNO field work being conducted by internal crews or contractors performing other capital works. This role involves direct communication with customers, coordination of outreach...