Service Continuous Improvement Leader

• Position Summary: Leads continuous improvement initiatives within Service Operations across Latin America, driving efficiency, performance, and execution discipline through structured methodologies and data‑driven insights. This role is responsible for deploying, sustaining, and evolving the Service Continuous Improvement framework, leveraging the Vertiv Operating System (VOS) to improve service execution, standardize performance routines, and enhance KPI management. Acts as a regional partner to Service leadership, connecting LATAM execution with global standards, best practices, and improvement priorities.
• Responsibilities:

• Lead and coordinate continuous improvement initiatives focused on service efficiency, productivity, quality, and execution reliability across LATAM.
  • Deploy, sustain, and evolve the Vertiv Operating System (VOS) within Service Operations, ensuring consistency with global standards and governance.
  • Define, monitor, and govern service performance KPIs, ensuring transparency, discipline, and actionable insights for Service leadership.
  • Facilitate structured problem‑solving activities, Kaizen events, and improvement workshops within Service teams.
  • Support standardization of service processes, routines, and management practices aligned with the Service operating model.
  • Partner with Service Operations, Execution Services, Planning, and Finance teams to identify performance gaps, efficiency opportunities, and improvement priorities.
  • Drive a continuous improvement culture, reinforcing performance management routines, accountability, and operational discipline.
  • Track, quantify, and communicate improvement results related to efficiency gains, execution performance, and service effectiveness.
  • Act as the regional interface with Global Continuous Improvement and VOS forums, representing LATAM Service priorities and results.
  • Support service leadership reviews by providing performance insights, trends, and improvement recommendations.
  • Ensure alignment with Vertiv processes, governance models, and compliance requirements.

• Qualification Requirements: 

  • Minimum Job Qualifications

    • Experience in Continuous Improvement, Operational Excellence, Performance Management, or Service Operations roles.
    • Proven experience driving improvement initiatives in service or operational environments.
    • Strong ability to work cross‑functionally and influence teams without direct authority.
    • Solid analytical, facilitation, and communication skills.

     

  • Preferred Qualifications
    • Experience in regional or multi‑country (LATAM) environments.
    • Knowledge of service execution models, KPI management, and performance routines.
    • Experience with structured improvement methodologies (Lean, VOS, Continuous Improvement frameworks, or similar).
    • Experience interacting with global governance or operating model forums.

   

• Education & Certifications: 

   

  • Bachelor’s degree in Engineering, Operations, Business Administration, or related fields. 

  • Lean, Six Sigma, Data Analysis or Operational Excellence certifications or similar methodologies are considered a plus.

     

• Language Requirements
  • English: Required (professional working proficiency – Global and Latam interaction) 
  • Spanish: Desirable (interaction with regional stakeholders)

• Physical Requirements: 
  • No Special Physical Requirements 

• Environmental Demands: 

  • No Special Environmental Demands 

     

• Travel Time Required
  • Low travel requirement (up to 10%), depending on business needs.

• Local de Atuação:
São Paulo/SP.