Program Administrator, Membership
Job Description
Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer, the ASCO Foundation, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality care.
ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance.
ASCO offers competitive salaries, an excellent benefits package, and opportunities to participate in professional development programs. To learn what it’s like to work at the Association, click here.
Who we are looking for:
If you are looking for an exciting opportunity to deliver exceptional customer service, build strong relationships, improve processes in a collaborative team environment while making an impact on member services then we want to hear from you!
This position is hybrid with a primary location at our headquarters in Alexandria, VA. The hire must reside within 75 miles of our headquarters.
Responsibilities
Support membership retention program through direct member outreach and other means as necessary.
Serve as the Membership business processes and systems subject matter expert in support of the Member Services department and liaise with outside department stakeholders.
Maintain documentation (SOPs) of core membership business processes and systems functions and coordinate with system product owners to facilitate team and vendor training as needed. Evaluate staff and vendor transactions to ensure correct processes are utilized.
Coordinate end-to-end Jira ticket submission and issue resolution.
Administer automatic renewal program of enrolled members.
Facilitate Emeritus and Retired membership application and processes.
Support membership payment issues including refunds, checks, and unclaimed payments.
Support membership customer service cases to resolution in a timely fashion.
Rectify customer data discrepancies and support data clean-up in membership systems
Travel to Annual Meeting and other exhibits as needed for member recruitment and retention program and collective team goals.
Required Education and Experience
Bachelor’s degree or equivalent years of experience
3 – 4 years membership experience and/or experience in association membership services
Association membership database and reporting experience
Technically savvy with proficiency in Microsoft Dynamics 365 or similar CRM/Association Management Systems (AMS).
Proficiency working with Microsoft products and a willingness to adapt to new technology
Experience in assessing and troubleshooting customer technical issues
Preferred Education and Experience
Experience with advanced reporting and analytics
Competencies
Excellent time management skills with demonstrated ability to prioritize, and to complete a high volume of work and meet deadlines
Excellent organizational skills and attention to detail
Excellent collaboration and communication skills with the ability to effectively communicate with technical and non-technical audiences
Strong analytical skills, problem solving skills, and sound judgement with ability to think things through, anticipate solutions and next steps, and see the bigger picture
Ability to work effectively with a diverse group of people to facilitate the membership operations and reporting
Ability to foster and build relationships within all levels of the organization
Ability to act with integrity and professionalism
ADA/Physical Requirements
Extended periods seated or standing at a desk.
High use of computer and other office technology equipment.
Must lift up to 25 lbs
Travel
5-10 days/yr
Generous Benefits Package:
- Hybrid Work Environment
- Open Leave Policy
- Paid Family Leave
- 13 Paid Holidays per Calendar Year
- Staff Appreciation Days
- 401(k): 7.5% Employer Contribution
- Medical/Dental/Vision
- Employee Assistance Program
- Fertility and Family Forming
- Healthcare Concierge
- Flexible Spending Account(s)
- Healthcare Savings Account
- Disability and Life Insurance
The American Society of Clinical Oncology (ASCO) is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, national origin, sex, and religion.