Job Description
About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
About the Team: You will work across multiple internal squads to understand architectural nuances and configuration details, translating that complexity into clear, actionable technical guidance for clients. While your primary focus is advocacy and documentation, you are comfortable getting your hands dirty in Python or React when a custom demo or internal tool is required. Key Employees focused on ensuring products (including websites) and hosted networks are designed and developed to be cyber-safe and compliant are typically matched to one of our software development engineering roles. For cloud databases, may be matched to Data Management - Storage Engineer (TE.DMSE) or for hosted networks, to Network Engineering (TE.INNE) or Network Systems Administration (TE.INNS). Employees focused on administering and hardening internal processes and systems against outside penetration and attack, match to Information Security (TE.ICIO). How you’ll make an impact: Collaborate with multiple engineering teams to understand new features, underlying configurations, and technical dependencies before they hit production.. Client Consultation Support: Act as the technical point of contact for clients and internal client representatives. You will resolve complex queries that require a deeper technical understanding than standard support can provide. Technical Documentation Enablement: Create client-ready functional and technical documentation. This includes release notes, configuration guides, and How-To technical briefs that explain to implement new features. Light-Touch Development: Build and maintain internal tools, scripts, or prototype UI components. You should be comfortable writing Python for data/automation tasks and React for minor frontend adjustments or client demos. Feedback Loop: Synthesise client pain points and technical hurdles into structured feedback for the Product and Engineering teams to influence the future roadmap.. The must have skills that matter: The Translator Ability: You can explain functional and technical details to a client in a way that makes sense for their specific business needs. Technical Proficiency: Ability to read and understand code from flow perspective across different projects. Proven experience writing Python (for scripting/API interaction) and functional knowledge of React (to build or tweak UI components). Good understanding of cloud platform and AI usages. SME Mindset: You enjoy becoming the person who knows everything about a product's configuration and capabilities. Documentation Excellence: Experience creating technical content that is both accurate for engineers and accessible for clients. Experience: 5+ years of experience with 2+ years in developer advocate role or as an QA with some hands on coding.. Why You’ll Love Working with Us? Work with cutting-edge technology in a collaborative, global team Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). We’re Great Place to Work Certified (4 years in a row!). Hybrid work model (3 days in office – Prestige Tech Pacific). Interview Process: Tech Round 1: Exploratory Call with Hiring manager Tech Round 2: System design discussion and Coding interview with our team. Hiring Manager Meeting: Team, values & culture check. Final Round: Chat with HR/Senior Leadership. If this sounds like you, let’s talk