Product Repairer

Pay Range: $18.77 - 22.80 hourly   Job Description: Your Piece of the Puzzle   Step into a hands-on role where your skills directly support NFM’s success. As NFM’s Product Repairer, you’ll be responsible for inspecting, documenting, and repairing stock merchandise; making sure everything is in top condition. By handling most out-of-warranty repairs on campus and finding efficient solutions for warranty work, you’ll help control costs and keep operations running smoothly. It’s a chance to take ownership, solve problems, and make a visible impact every day.   Job Duties: A Day in the Life Monitor Order parts for stock, floor display and field service department. Order parts for factory shortages. Coordinate with A/E Customer Service staff in obtaining parts for customers Manage Determine the best course of action for warranty repair by considering the cost effectiveness of shipping abroad vs. local service, time needed, etc Assist Coordinate with serve for R/A’s for merchandise with service issues Collaborate Call vendors to request parts required to make merchandise available for sale. Make non-warranty repairs when able   Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.   Qualifications: Can You Check These Boxes? High school diploma/G.E.D. preferred 2 years of customer service experience that has included answering customer questions and concerns on a regular, one-to-one basis Basic AC/DC Electronics knowledge gained through completion of Basic AC/DC circuitry coursework 6 months of appliance or electronics sales experience, or related experience Lift test required: ability to lift, push, pull required weights per established requirements for the department MS Office applications, Outlook, Word, Excel, etc Data entry skills per established department requirements Ability to work night, weekend and/or early morning hours based on business needs Pre-employment screening includes, but isn’t limited to, criminal background check