Customer Excellence Data Science Intern

About this Position Fully integrated, highly networked: As a Henkel Intern, you will gain practical experience and exposure to collaborate with industry experts for an international leader that defines the future of tomorrow’s market. Starting on your very first day, you will be integrated into your team, and you’d find out what it means to work as a full-fledged team member, through daily tasks that support the business and special projects that allow you to add value to your organization. Meanwhile you can rely on continuous support by members of the HR department and your mentor/ supervisor, who is an experienced member of your department. You can make use of this opportunity to utilize your talents, exhibit diversity and professionalism, and ultimately, make a difference. What you´ll do Analyze Sales Order Entry performance data and generate KPI trend reports (e.g., SLA, backlog, turnaround time, accuracy) Develop operational dashboards using Power BI or Excel to provide real-time visibility Support Quality Assurance monitoring, including root cause analysis of defects and escalations Create quality and performance tracking reports with actionable insights and recommendations Contribute to process improvement initiatives using data-driven analysis Prepare presentation materials and executive-ready reports for leadership reviews