Pool Supervisor
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.Responsibilities Include:
Responsible for supervising the day-to-day operations of the pool deck
Direct attendants, servers, and bartenders as necessary as well as assisting guests and residents
Ensure all staff adhere to all Four Seasons standards of service for pool service and food and beverage service
Assist managing inventory, scheduling, and meal breaks for staff
Review daily arrivals to ensure proper handling of V.I.P. guests, residents, return guests, groups, etc.
Supervise the consistency of quality and efficiency of food and beverage service
Maintain the Poolside as a safe environment and in accordance with all health department regulations
Assist other departments as required in resolving problems. The ability to handle guest complaints and concerns and to act where needed
Preferred Qualifications and Skills:
1-2 years supervisory experience in a food and beverage related role
Ability to work inside and outside while servicing the Pool area. Subject to all weather conditions including sun, wind, and rain
The Supervisor position requires continuous standing for up to 8 hours a day and requires the ability to lift up to 50lbs
A sincere willingness to provide service to residents, guests, and peers
Good organizational skills, with the ability to work with teams all around the hotel
Ability to function well under pressure, set priorities and adjust to changing conditions
High work ethic, with a sense of responsibility for the role filled within our team
Preferred experience in a luxury hotel or resort
Must be flexible with schedule- Able to work weekdays, weekends, and holidays shifts
Ability to multi-task in a high volume and demanding environment
Strong problem-solving skills, ability to handle difficult situations and guests
Requires reading, writing and oral proficiency in the English language