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Bilingual (Burmese + English) Customer Service Rep
Vistar Corporate (9002)Posted 2 weeks ago
onsite
Job Description
The Bilingual (Burmese + English) Customer Service Rep interacts with customers via telephone or email to assist with a variety of customer inquiries and issues in a centralized customer service environment. They are critical to supporting our sales team and customers. The Customer Service Rep communicates and interacts with customers, vendors and co-workers professionally, ensuring questions are answered accurately and issues are resolved and in a timely manner.
Responsibilities include, but are not limited to:
Responsibilities include, but are not limited to:
- Troubleshoot account problems and resolve other general inquiries over the phone to maximize the customer experience
- Support Account Executives and Account Managers as well as PFG’s national customers with various issue resolution and day-to-day operations of a national account
- Demonstrate functional skill in communicating via email, utilizing basic account information pertaining to the customer
- Process customer orders and issue credits accurately and in a timely manner
- Perform administrative responsibilities such as checking email on a daily basis, writing sample order requests and special orders when necessary
- Work independently and escalate issues as appropriate
- Perform other related duties as assigned