Job Description
Job Description:
Salary: $48,000 - $50,000
Scope of Position: Provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement.
Essential Functions:
· Assist in the preparation of project reports as needed
· Accurately complete required documentation for enrollment
· Work with government officials to ensure appropriate documentation is completed and received
· Create solutions to participant attendance problems
· Oversee participant activities and assist with workshop schedules
· Provide consistent and comprehensive case management and follow-up
· Provide individualized assessment of work, family, and personal development needs, and opportunities
· Provide referrals to appropriate community service or social service agencies when needed
· Maintain organized database of clients and keep detailed documentation of all contacts with clients
· Coordinate participant retention services and accommodate participant work schedules
· Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
· Share information with appropriate staff and/or funding agencies.
· Maintain participant files as specified by contractor
· Build a professional one-on-one working relationship with participants to aid in eliminating challenges to obtaining and retaining employment
· Ensure participants follow through with planned activities as outlined in contract with funding agency
· Help to ensure that positive outcomes and goals are met as required by contract
· Other opportunities as available
Education and Experience Requirements:
· Bachelor’s degree preferred, or equivalent experience
· Ability to prioritize tasks and document visits and contacts
· Demonstrated telephone, computer, and written communication skills
· Ability to maintain flexibility as needs of contract or contractor require
· Customer service experience preferred
· A working knowledge of MS Office applications
· Able to interact with a wide variety of individuals and demonstrate a positive professional attitude
· Bilingual Spanish/English preferred
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.