Project Operations Manager - ServiceNow Solutions
Job Description
Job Description Summary
The Project Operations Manager drives execution, coordination, and visibility across three ServiceNow teams under the Director of ServiceNow Solutions. Partnering closely with the Demand Manager, this role ensures KTLO work, internal initiatives, and enhancements are effectively managed, clearly communicated, and delivered with predictable outcomes.This role focuses on operational discipline, Agile facilitation, and stakeholder alignment—ensuring teams are working efficiently and stakeholders have full transparency into priorities, timelines, and testing.
Job Description
Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.
This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.
Responsibilities:
Operational Delivery & Coordination
Manage KTLO work, enhancements, and internal initiatives across multiple ServiceNow teams
Align work intake and prioritization with demand management and team capacity
Maintain end-to-end visibility of all in-flight and upcoming work
Agile Execution & Team Enablement
Facilitate stand-ups, planning sessions, and backlog reviews
Remove blockers and drive issue resolution to maintain delivery momentum
Coordinate work across teams to ensure alignment and efficiency
Visibility & Reporting
Provide clear, consistent reporting on workload, progress, and timelines
Build and maintain dashboards or tracking mechanisms for leadership visibility
Ensure transparency into priorities, risks, and dependencies
Release Planning & Execution
Support planning, sequencing, and execution of work across teams
Ensure readiness for development, testing, and deployment
Align stakeholders on delivery timing and testing expectations
Stakeholder Communication
Execute structured communication plans across stakeholders
Clearly communicate timelines, impacts, risks, and delivery expectations
Serve as a central coordination point between teams and stakeholders
Risk & Process Management
Identify, track, and mitigate risks and dependencies
Drive continuous improvement in intake, tracking, and delivery processes
Promote consistent ways of working across teams
Skills:
Strong experience managing operational delivery and internal project work in Agile environments
Proven ability to coordinate across multiple teams and priorities
Excellent communication and stakeholder management skills
Strong organizational and reporting capabilities, with focus on visibility
Proactive problem-solving and risk management mindset
Ability to influence without authority and drive alignment
Licenses/Certifications:
PMP is a plus
CSA is a plus
ITIL Foundation Certification is a plus
Education
High School (HS) (Required)Work Experience
General Experience - 6 to 10 yearsCertifications
Travel
Less than 25%Workstyle
HybridThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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