Retail Training Facilitator
Job Description
About The Black Tux
We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
About the Team
In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 45 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.
What You’ll Do
To further this important mission, we are looking for a Retail Training Facilitator. The purpose of this role is to help bring our training program to life in the field. You own training delivery across our flagship showrooms and Nordstrom partner locations: getting in front of teams, leading live sessions, and coaching on the floor so that every location delivers product knowledge, selling, and service to the same standard.
You will spend most of your time training and coaching in person, with a smaller portion of your time adapting and building supporting materials. You are not the owner of the central curriculum, but you are the person who brings it to life in the field and tailors it to what each team needs.
About The Black Tux
We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
About the Team
In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 45 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.
What You’ll Do
To further this important mission, we are looking for a Retail Training Facilitator. The purpose of this role is to help bring our training program to life in the field. You own training delivery across our flagship showrooms and Nordstrom partner locations: getting in front of teams, leading live sessions, and coaching on the floor so that every location delivers product knowledge, selling, and service to the same standard.
You will spend most of your time training and coaching in person, with a smaller portion of your time adapting and building supporting materials. You are not the owner of the central curriculum, but you are the person who brings it to life in the field and tailors it to what each team needs.