Technology Program Lead (Revised)
Job Description
Are you passionate about bridging the gap between field operations and digital innovation? Waste Services is looking for a Technology Program Lead to champion the modernization of our collection fleet. In this role, you will be the driving force behind the implementation and optimization of in-truck digital technologies that keep our City running smoothly and sustainably.
What will you do?
- Contribute to the development and implementation of a digitalization strategy for Waste Collections
- Oversee the procurement, deployment, and lifecycle management of in-truck technology and asset management software
- Serve as the primary point of contact for external vendors and internal collaborators to coordinate repairs and system enhancements
- Troubleshoot complex technical issues and provide ongoing support to field and management staff
- Design and deliver engaging training materials and workshops to ensure high user adoption and competency
- Monitor technology performance and identify opportunities for system optimization and improvement
- Manage program budgets, track expenses, and reconcile vendor invoices to ensure cost-efficiency
- Other duties and responsibilities
- Diploma in Computer Science, Information Technology, Engineering, Business, or a related field
- Minimum three (3) years of experience in a technical support or IT-related role, ideally within a field operations environment
- Proven experience in troubleshooting and resolving hardware and software issues
- Experience managing and coordinating with external service providers and vendors
- Demonstrated experience in training and supporting end-users on new technology solutions
Assets:
- Experience with data analysis and reporting
- Previous experience in contract management
Skills required for success:
- Understanding of data management principles and experience with data analysis tools
- In-depth knowledge of specialized systems such as tablets, RFID readers, cameras, and DVRs
- Strong analytical skills to diagnose and resolve technical disruptions in a fast-paced environment
- Strong problem-solving and prioritization skills
- Exceptional interpersonal skills to build mutually beneficial relationships with crews, vendors, and partners
- Self-motivated with the ability to work under limited supervision and manage multiple tasks simultaneously
- Ability to stay current with evolving technology and learn new systems quickly
- Excellent verbal and written communication skills, with a proven ability to effectively negotiate and resolve conflict
- Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
- Embracing a culture of equity, diversity, reconciliation and inclusion
Conditions of Employment:
- Compliance with the City of Edmonton's safety standards for Personal Protective Equipment (PPE) is a requirement for this position
- Valid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position
- Applicants may be tested
Work Environment:
- Note, this position involves travel to various locations that are not all accessible via public transit
- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance
The City of Edmonton values applicants with a diverse range of skills, experiences, and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits
Up to 1 Permanent Full-Time position
Hours of Work: 40 hours per week
Salary Range: $41.177 - $51.444 (Hourly); $85,977.580 - $107,415.070 (Annually)
Recruitment Consultant: SL/RF
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