Client Services Senior Officer

Establish and maintain excellent working relationships with the key HSBC stakeholders. Ensure all activity documentation is complete to provide performance tracking Ability to take complete ownership and facilitate the end to end customer journey Minimum of 3-5 years working in the financial services or customer service industry, specific global cash management experience preferred Bachelor's degree in business, related field or equivalent work experience Knowledge of industry standards related to all Cash Management products and services preferred Experience with, or knowledge of, local regulatory requirements related to Anti-Money Laundering and/or Sanctions Compliance preferred Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues Proven ability to deliver creative and flexible customer solutions Excellent time management, planning and organization skills; Ability to manage and resolve/complete multiple competing priorities, projects, and inquiries Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations required Strong analytical, problem-solving and technical skills Excellent Microsoft Word, Outlook, and Excel experience required