IT Ops Engineer

As an IT Operations Engineer, you will ensure the stability, reliability, security, and end-to-end operational continuity of Shell Energy Asia’s Gas and Power digital landscape.

You will provide day-to-day operational support for business-critical applications, platforms, integrations, and supporting infrastructure that enable trading, scheduling, nominations, settlements and operational workflows, ensuring services meet agreed SLAs and are operated in line with Shell governance and controls. 

The role supports portfolio and product growth in line with Shell’s Powering Progress strategy. 

Key accountabilities 

• Own end-to-end operational support for Gas and Power applications and platforms, ensuring resilient service delivery, SLA compliance, and 24x7 support for critical services. 

• Support and deliver change releases, upgrades, and cutovers, ensuring operational readiness, risk control, and continuity of critical business services. 

• Strengthen the control environment across supported services through effective IT controls, security remediation, access governance, and audit compliance. 

• Partner with Product, Data Analytics, and DevOps teams to enhance service reliability, observability, and system performance in support of business continuity.   

• Provide leadership support during critical business periods and ensure on-call coverage aligned with service criticality and business demand. 

• Drive continuous improvement and standardization of operational practices in line with Shell Service Operations Management priorities and service excellence objectives. 

• Govern vendor performance and service reviews to ensure contractual commitments are met and Shell derives full value from supplier partnerships. 

• Support enterprise and application modernization initiatives to sustain platform supportability, security, and operational resilience. 

• Engage early in project delivery to shape scope, define operational requirements, and secure robust Agree-to-Operate outcomes. 

• Build and mature managed service provider capability across applications and integration operations to sustain service effectiveness and strategic value. 

• Deliver AI-enabled solutions for autonomous operations, integrated with observability and service workflows. 

• Own financial oversight for supported applications and portfolios, including cost management, budget support, and reporting to ensure effective control and value delivery. 

Required Experience & Qualifications 

• Relevant experience in IT Operations and Application Support for business-critical systems, with knowledge of Gas and Power business, and core applications. 

• Fresh graduates with strong technical aptitude and a willingness to learn are also encouraged to apply. 

• Bachelor’s degree (or equivalent experience) in Computer Science, Information Technology, or related discipline. 

• Hands-on experience supporting enterprise applications and integrations, with strong problem-solving and incident response capability. 

• Working knowledge of ITIL processes (Incident, Problem, Change, Knowledge, Service Request) and the ability to operate as an end-to-end service integrator across teams and suppliers. 

• Strong knowledge of SQL and Azure Databricks for operational troubleshooting and data validation. 

• Demonstrated discipline in operating within enterprise governance for change controls, access management, security vulnerability management, and audit requirements. 

• Proven stakeholder management and communication capability, independently manage complex situations and outcomes.  

• Continuous improvement mindset, including adoption of AI technology to support autonomous operations.   

• Experience with driving Agree-To-Operate (ATO) artefacts for project delivery, to support a safe and sustainable transition into live operations. 

• Proven experience driving reliability and automation initiatives to strengthen service resilience and operational efficiency.   

• Experience with monitoring tools and operational data to identify issues, establish alerts, and improve service stability through automated response capabilities. 

Other Technical skills 

• Application and integration troubleshooting, including APIs, middleware, batch jobs, certificates, authentication, and data flows. 

• Cloud platform fundamentals across compute, storage, networking, identity and access, and secrets and certificate management. 

• Knowledge of CI/CD and DevSecOps practices, including pipelines, deployment processes, automated testing, and production operability. 

• Knowledge of operational resilience and recovery, including backup and recovery, failover, disaster recovery, and business continuity support. 

• Practical scripting and automation skills using Python and Microsoft Power Platform tools such as Power BI and Power Automate. 

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.

• Continuously grow the transferable skills you need to get ahead.

• Work at the forefront of technology, trends, and practices.

• Collaborate with experienced colleagues with unique expertise.

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.

• Benefit from flexible working hours, and the possibility of remote/mobile working.

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.

• Take advantage of paid parental leave, including for non-birthing parents.

• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

• Grow as you progress through diverse career opportunities in national and

• international teams.

• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell in Singapore

Shell is an international energy company that uses advanced technologies and takes an innovative approach to help build a sustainable energy future. Here in Singapore, Shell has a long history and is one of the country’s largest foreign investors. It has businesses spanning trading and marketing of liquefied natural gas; refining, trading, marketing and shipping of oil products, lubricants and chemicals; low carbon solutions; and operating a network of service stations through retailers, as well as electric vehicles charging.