Job Description
Do you want to work for a company, that wants a world where people have the freedom to live life to the full, in a place of their choice? Then Tunstall is for you!
We usually respond within a week
About us
Make a Real Difference – Every Day!
At Tunstall, we’re not your average workplace. As a global leader in telecare and emergency response, we help people stay safe and live independently in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.
About the role
Tunstall is seeking a full-time, organised and customer-focused Collections Officer to take ownership of our accounts receivable collections function. The Collections Officer will manage the end-to-end collections process across a high-volume debtor ledger, proactively following up overdue accounts and working closely with customers to achieve timely resolution. You'll investigate non-payment issues, negotiate payment plans where required and collaborate with internal teams to resolve billing discrepancies.
Key Responsibilities
Manage the end-to-end collections process across the full debtor ledger, proactively following up on overdue accounts
Maintain structured collection cycles and accurate ERP records
Contact customers professionally and empathetically to resolve outstanding balances
Investigate non-payment issues, resolve billing discrepancies, and negotiate payment plans
Escalate complex matters with clear documentation and recommendations
Monitor the aged trial balance and support account setup and closure processes
Liaise with Sales and Customer Service to resolve disputes efficiently
Prepare aged debtor reports, track KPIs, and identify process improvements
Deliver high-quality customer service while maintaining confidentiality and compliance
What you'll bring
Experience in debt collection, accounts receivable or credit management
Ability to manage and prioritise a large ledger
Confident, empathetic communication style
Strong organisational skills and attention to detail
ERP/financial system experience and solid Excel skills
Understanding of ACCC debt collection and privacy guidelines
This is an opportunity to step into a dedicated role where you can take real ownership, make an impact, and contribute to a supportive team environment.
Why join Tunstall?
We offer a range of benefits to support your success and wellbeing:
Hybrid work after training (3–6 months)
Above Award pay
Free onsite gym and coffee machine
Free parking (onsite and nearby)
Discounts and benefits through Employment Hero and CommBank
Fun team events and recognition awards
Company-paid employee wellbeing counselling
Learning and performance with a purpose culture
Diversity & Inclusion
At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, and lived experiences.
Ready to Apply?
You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy, by covering the cost of required checks once you’ve got the role:
Police Check
If you want a role with real purpose, APPLY NOW and join a team where every call matters.
- Department
- Finance
- Role
- Collections Officer
- Locations
- Tunstall Eagle Farm
- Remote status
- Hybrid
- Employment type
- Full-time
Do you want to work for a company, that wants a world where people have the freedom to live life to the full, in a place of their choice? Then Tunstall is for you!
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