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Position Overview:

The Consumer Engagement Program partners directly with Multifamily data consumers to ensure they can confidently adopt, use, and derive value from modernized data platforms during both interim and future‑state transitions. As a Consumer Adoption Specialist, you will serve as a trusted partner to data consumers—translating platform changes into usable outcomes, guiding adoption through hands‑on engagement, and ensuring consumer needs are represented throughout delivery. This role blends data fluency, change enablement, and stakeholder partnership and plays a critical role in delivering measurable value from the MF Data Modernization initiative. As the Consumer Adoption function matures, this role will also help shape repeatable adoption practices and serve as a thought partner on improving how we engage, onboard, and enable data consumers across the program.

Our Impact:

Our team is responsible for:

Ensuring analytical consumers remain productive during data platform transitions
Driving adoption of interim data solutions and the MF DataVerse
Acting as a bridge between data consumers and data product delivery teams
Providing training, documentation, and enablement that accelerate value realization
Measuring and communicating adoption progress, risks, and insights to leadership

Your Impact:

In this role, you will be an integral part of the Consumer Adoption function and will be expected to:

Serve as a primary point of contact for assigned data consumers during onboarding and adoption
Partner with consumers to define data needs and design adoption plans
Guide consumers through training, testing, and go‑live readiness
Identify and help resolve adoption risks and barriers in partnership with delivery and governance teams
Contribute to the evolution of adoption standards, tools, and best practices as the program scales

Qualifications:

Bachelor’s Degree or equivalent practical experience and 5+ years of experience in data analytics, data enablement, product support, or a related role
Strong understanding of analytical workflows and data platforms
Experience partnering directly with business or analytical consumers
Ability to translate technical concepts into clear, actionable guidance
Preferred to have experience supporting data platform transitions or modernization initiatives as well as familiarity with data governance, access management, or change management concepts
Experience developing training materials or facilitating workshops is helpful
Experience contributing to team processes, playbooks, or standards is preferred

Keys to Success in this Role:

Consumer‑first mindset with strong ownership and accountability
Ability to operate effectively in evolving environments
Strong relationship‑building and influencing skills
Structured, organized approach to managing multiple workstreams

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $108,000 - $162,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

Data Analytics Senior - Consumer Adoption Specialist

Job Description