Représentant(e) service à la clientèle - Ventes internes - Bilingue, Terrebonne, QC
Job Description
We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.
Job Summary
Cyclone Lighting, an Acuity Brands company, was founded in 1999 and designs, develops, and manufactures outdoor luminaires and accessories in its production facility located north of Montreal. From its inception, Cyclone has followed a philosophy focused on quality, performance, and durability. Cyclone Lighting continues this commitment by providing superior-quality luminaires and decorative outdoor accessories while focusing on key product strengths including photometric performance, tool-free maintenance, and a broad range of luminaire styles. For more information, please visit www.cyclonelighting.com.
What We Offer:
• Remote position with approximately 90% telework and 10% office presence in Terrebonne
• 4.5-day work schedule with Friday afternoons off
• Opportunity to join a dynamic team within an internationally recognized and continuously evolving company
• Creative and evolving work environment
• Competitive base compensation and permanent position with group insurance coverage including health account
• Opportunity to be part of a dynamic and committed sales team
Reporting to the Inside Sales Director, the Customer Service Representative ensures technical and commercial coordination with external sales representatives, distributors, contractors, engineers, and lighting agencies. This individual establishes and maintains trusted relationships with internal and external customers by delivering high-quality service.
Key Responsibilities
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• Follow assigned sales procedures related to order entry, sales order processing, follow-up, and delivery.
• Act as the order owner throughout the full order lifecycle from order reception to production release.
• Serve as a primary contact for sales representatives to resolve customer and order-related issues.
• Track the entire order process from bid request to quotation and order entry.
• Prepare quotations in collaboration with sales representatives and communicate pricing throughout the sales channel.
• Work closely with Sales Management to understand customer expectations, product configurations, requested delivery dates, and pricing requirements.
• Communicate with customers verbally and in writing through email and phone.
• Keep all stakeholders informed of any changes related to lead times, shipments, and deliveries.
• Collaborate with production and shipping teams to provide accurate and timely information to customers.
Minimum Experience
• College degree in administration or equivalent relevant experience required.
• Minimum of 2–3 years of customer service experience in the manufacturing sector, direct sales with municipalities, or contractor-related environments required.
• Experience within a manufacturing company, preferably in the lighting industry or with technical products, strongly preferred.
• Spoken and written bilingualism (French/English) required to support communications with customers, partners, and stakeholders across Canada and North America.
• Proficiency with Microsoft Office Suite required.
• Knowledge of Microsoft Dynamics AX preferred.
Knowledge and Abilities:
• Strong attention to detail and meticulousness
• Excellent written and verbal communication skills
• Strong listening skills
• Versatility and adaptability
• Ability to work under pressure
• Strong organizational skills and ability to prioritize
• Diligence and accountability
• Teamwork and collaboration skills
You are a strong communicator with excellent attention to detail and an interest in technical products. If so, you may be the person we are looking for.
Travel Requirements
0-10%
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Knowledge of another language is required for this position in order to communicate with clients, partners, and colleagues who are mostly located outside Québec. The company has few clients in Québec and must therefore constantly use another language to communicate outside Québec
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.
Knowledge of another language is required for this position in order to communicate with clients, partners, and colleagues who are mostly located outside Québec. The company has few clients in Québec and must therefore constantly use another language to communicate outside Québec