CSR

Over 55 Years of Family Integrity. Irv Hirsch started AA Service Co. Heating & Cooling in the early 1960’s out of his garage and built it into a thriving enterprise through hard work, a can-do attitude and the highest level of business and personal integrity. He knew all along that business is personal. He knew people do business with people they trust, people they can count upon when they have a problem, people who will stand behind their work.

The AA SERVICE FACILITY

Information & Communications

24-hour emergency dispatch center guarantees access when customers need it most. Call our main phone number anytime and you will be provided with 24 hour service 365 days a year, from a real person.

Pay: Average first year income range: $24 - $28 per hour.

The Customer Service Rep is responsible for the following:

• Maintaining high level of productivity.
• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer issues.
• Obtaining product knowledge so that you can answer questions.
• Processing orders, forms, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communication with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

The ideal Customer Service Representative must have:

• The ability to work Tuesday though Friday 9 am to 6pm ,Saturday 8 am to 3 pm
• Excellent communication, organizational, and interpersonal skills.
• Ability to stay calm when customers are stressed or upset.
• Encouraging and motivating personality
• A polished and professional demeanor.
• Self-motivation and discipline.
• An ambitious and competitive nature.
• Highly evolved customer service skills.
• A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Service Representative will receive:

• Benefits: Medical, Dental, and Life Insurance.
• Monthly bonuses/commissions.
• Special bonuses throughout the year.
• 401(k) with company match.
• Comprehensive, paid training.

Requirements:

• BA/BS Preferred.
• Minimum of 3-5 years of professional customer service experience.

EOE F/M/V/D

Job Type: Full-time

Benefit Conditions:

• Only full-time employees eligible

Communication method(s) used:

• Email
• Phone
• Chat

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