Maintenance Officer - Lakeside Joondalup

PLEASE NOTE: The shift requirements for this role are Sun-Thurs -- 5am-1pm

Key Accountabilities

Operational & Maintenance Accountabilities

• Support the presentation of the building to the highest possible standard by maintaining and servicing facilities including staff toilets, loading docks, centre malls, public areas, and back-of-house spaces.
• Identify maintenance requirements of the building and proactively respond to defects within budget constraints.
• Carry out repairs and maintenance across the asset including:
  • Internal and external lighting (including light globe replacements)
  • Structures, carparks, roadways and signage
  • Roof leaks and water ingress issues
  • External paving, concrete repairs and cold bitumen reinstatement
  • Doors, gates, and minor carpentry works
  • Patching, touch-ups, minor plastering and painting
  • Installation of access panels
• Undertake minor plumbing repairs and general building maintenance tasks across all areas of the centre.
• Complete repairs arising from operations team inspections and ad-hoc requests in a timely manner.
• Attend air conditioning retailer complaints
• Operate Elevated Work Platforms (EWP) safely where required and support inspections, repairs and installation works at height.
• Maintain and organise tools, equipment, spares and workshop supplies, including procurement coordination as required.
• Engage with retailers during maintenance works, particularly when responding to unforeseen issues (e.g. leaks, damage or service disruptions), ensuring clear communication and minimal operational impact.
• Support delivery of minor capital works and improvement programs across the asset.
• Administer the Computerised Maintenance Management System (CMMS), including raising, tracking and closing work orders.
• Manage routine maintenance and inspections of EWPs, vehicles and associated equipment where required.
• Contribute to emergency preparedness by maintaining strong asset knowledge, ensuring equipment functionality and supporting emergency management procedures when required.
• Compile job completion statistics and maintenance performance reporting where required.

Key Role Relationships

• Operations Manager & Team
• Maintenance Supervisor
• Centre Team
• Contractors
• External Stakeholders
• Retailers

Experience & Capabilities

Essential Experience (What you have done)

• Experience managing building services through trade or maintenance-based experience.
• Demonstrated ability to deliver reactive and planned maintenance works on time and within budget.
• Experience identifying and rectifying building defects including structural, hydraulic and finishing works.
• Awareness of risk management, HSE requirements and safe systems of work.
• Understanding of emergency warden responsibilities and confidence in responding to emergency situations.

Critical Knowledge (What you need to know)

• Strong understanding of contractor management, permits and safe work practices.
• Knowledge of both planned and reactive maintenance programs.
• Competency in general maintenance disciplines including:
  • Basic plumbing
  • Electrical awareness
  • HVAC systems
  • Carpentry and building repairs
• Knowledge of building fabric maintenance including roofing, paving, plastering and finishes.
• Ability to develop and support preventive maintenance schedules.
• Strong problem-solving capability for diagnosing and resolving faults.
• Effective communication skills for coordinating with contractors, tenants and internal teams.
• Strong organisational and time management skills.
• Attention to detail to maintain high presentation and safety standards.
• Knowledge of safety regulations and compliance requirements.
• Ability to work collaboratively within a team environment.

Capabilities (What you can do)

• Collaborate as an Asset Team – prioritise team and asset outcomes (Foundational)
• Planning & Prioritisation – effectively manage reactive and planned workloads (Foundational)
• Customer Focus – consider retailer and customer impacts in all maintenance activities (Foundational)
• Stakeholder Management – build strong working relationships with retailers and contractors (Foundational)
• Problem Solving – apply practical solutions across a wide variety of maintenance issues (Foundational)
• Health, Safety & Environment – embed safe work practices in all tasks (Foundational)
• Regulatory Awareness – operate within relevant compliance frameworks (Foundational)

Personal Attributes (Who you are)

Aligned with Vicinity Values:

• Respect – listen to others and manage difficult conversations professionally
• Integrity – act consistently and do the right thing
• Customer Focus – consider impact to retailers and customers in all activities
• Collaboration – work effectively across the team and stakeholders
• Excellence – take pride in workmanship and strive for continuous improvement