Operations Specialist (Bahasa Melayu Speaker - August Start Date)
Job Description
OPERATION SPECIALIST
We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
About First Advantage
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.
Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.
What You'll Do
A successful OPERATION SPECIALIST proficiently handles day to day activities of the Operations Research Team. Organizational responsibilities to include but are not limited to the daily research work of assigned cases with the supervision of your manager.
Responsibilities:
Verification Tasks including the following: (Accurate and timely completion of assigned research tasks with regard to client quality and turnaround time expectations.)
- Make phone calls to entities (HR/Edu/Qual) to verify the employment/education enrollment/qualification details.
- Make phone calls to referees for reference interviews.
- Creating email/fax/letter documents to send to entities (HR/Edu/Qual) for verification.
- Email communication with entities.
- Online verification.
- Updating the status into systems.
- CV check (Resume/Background check vetting form comparison)
Creating Report Tasks (Accurate and timely completion of reports including editing for quality control purposes in either English or Bahasa Melayu language as appropriate / required.)
- Updating the results into systems received from the entities/referees.
- Manual report creation and quality check before submitting the report.
Other Research Task such as below:
- Rising insufficiencies. (Through system)
- Mitigation
- Updating Brookedateabase (Internal database to keep the record of communication with external entities).
- Translation of documents between your native language and English
- GCM processor task. (Winesp and GCM)
Others:
- You may be required to undertake other duties from time to time as we may reasonably require.
- Process Improvement proposal.
- Attending team meeting.
What You Will Need to be Successful:
- Candidate must at least have spent 1 year in college with office experience (preferably in BPO).
- Fresh Graduates are also welcome to apply.
What You May Need to be Successful:
- Proven ability to work in a matrixed, multinational environment under tight deadlines
- Strong understanding of contract management principles, terms, and conditions
- Requires excellent command on the English language and can handle conversational interviews.
- Proficiency on basic computer applications, e.g. Microsoft office and Web browsers
- Experience doing Inbound calls/transactions is recommended (but not required).
Why Join Us at First Advantage?
At First Advantage, you’ll be part of a collaborative, global team where your expertise directly supports business growth and risk management. This is a great opportunity to expand your regional and global impact while working with experienced professionals across the organization.
First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.
- Employee Impact Groups
- FA Cares volunteer opportunities
- Mentorship Advantage Program
- SOAR, award-winning manager development program
Additional benefits offered include:
- Competitive Salary Package
- Remote work set up
- HMO Benefits
Please note that a valid NBI clearance is required for external candidates. External candidates must ensure it is available as soon as possible to avoid delays in the hiring process. This requirement does not apply to internal (IJP) candidates.
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.