Provide leadership and operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel through all project interactions, while building strong collaborative relationships with appropriate stakeholders across program work.
Develop business cases and engagement with partners on continuous improvements and optimizations. Develop measurable, scalable, and repeatable processes/tools that drive seamless cross-functional collaborations/handoffs.
Run and implement analytical efforts for broader or cross-functional projects, programs, and strategies.
Contribute to the definition, integration and reporting of key UX metrics that drive a culture of user-centered development based on program needs and stakeholder input.
Manage research vendor operations, including vendor selection, program scope definition, and quality assurance.

Senior UX Programs and Operations Manager, gUP UXR

Job Description