Benefits Administrator – Broker Administration

We are seeking a talented individual to join our Operation Services team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Provide a broad range of account servicing support to Mercer employee benefits clients. This includes coordination with clients, consultants, and insurance companies on various activities such as monitoring the administrative servicing offering, handling escalations, client coordination via phone and email enquiries, and preparation of dashboards or management reports.

• Ensure quality and client relationships by providing a broad range of administrative and operational support to employee benefits accounts within agreed service standards, including enrollment, billing, work-life events processing, underwriting, and more.

• Communicate with clients, consultants, and insurance companies regarding the client’s employee benefits scheme, including the activities described above and ad hoc client requests. Respond promptly to clients’ enquiries concerning benefits and employee benefit schemes.

• Handle clients’ feedback and complaints independently by providing resolutions and proactively follow up with related parties to enhance services

• Coordinate with the operations team to obtain data for preparing regular management and monitoring reports, such as dashboards, performance review reports.

What you need to have:

• Diploma or above in relevant discipline.

• 1+ years of operations experience in the areas of employee benefits, insurance, or outsourcing services, customer services.

• Self-motivated and able to work independently.

• Ability to prioritize, meet tight deadlines, and handle multiple tasks in a demanding work environment.

• Strong attention to details and accuracy.

• Strong customer service skills.

• Excellent EXCEL skills an added advantage.

• Fluent in written & spoken English, Mandarin and Cantonese.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.