Job Description
【Main Task】
• Work and perform in compliance with company’s regulation and request.
• Perform Technical Field Service activities
- Installation and commissioning of equipment
- Troubleshooting, repair, and maintenance
- Escalation support
- User Training / Customer Training
- Providing sales support
- All necessary reporting per company policy
• Demonstrate service skills and knowledge with high customer orientation
• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc.
• Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• Provide timely feedback of product quality issues, as well as marketing information to the company.
• Maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned
【Education】
• College or above degree in industry technology relevant. Major in mechanical and electrical is preferred.
• TOEIC Listening & Reading score > 550
【Experience】
• 3 years of relevant working experience, including but not limited to installing, troubleshooting industrial electronics, machines or computer systems
• Semi-conductor equipment work experience is preferred.
• Previous mask repair machine installation and troubleshooting experience is a plus.
• Familiar with E-beam system is a plus
• Excellent communication and customer service aptitude is required.
【Other skills】
• Microsoft operating system knowledge is required
• Being self-motivated in learning, able to think independently, and a good team player.
• Good written and spoken English
• Willingness to travel domestic and internationally.
• Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.
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