Customer Manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Responsibilities:

1. Responsible for handling new customer inquiries and collecting customer requirements for overseas warehouses, Singapore-Malaysia air freight, sea freight, and local cross-border land transportation services; complete new customer onboarding and follow through with implementation.

2. Responsible for the daily maintenance of new customers for overseas warehouses, Singapore-Malaysia air freight, sea freight, and local cross-border land transportation services, including but not limited to billing, exception handling, system maintenance, and customer relationship management.

3. Responsible for identifying and consolidating operational issues related to new customers of overseas warehouses, Singapore-Malaysia air freight, sea freight, and local cross-border land transportation services; promptly report issues to relevant departments and follow up on resolutions, ensuring response timeliness. 4. Responsible for customer service satisfaction for assigned new customers of overseas warehouses, Singapore-Malaysia air freight, sea freight, and local cross-border land transportation services, and continuously improve service quality based on customer satisfaction survey results.

5. Responsible for exploring additional business opportunities with existing new customers and assisting in optimizing and iterating overall service processes.

6. Responsible for operational data analysis and preparing customer daily reports, weekly reports, and monthly reports.

Job Requirements:

1. Bachelor’s degree or above; candidates with more than 2 years of experience in sales or business service within the international logistics industry are preferred.

2. Strong communication and interpersonal skills, coordination ability, and a strong customer service mindset.

3. Outgoing personality, willing to take on challenges, self-motivated; honest and professional with strong ability to work under pressure.

4. Candidates with overseas warehouse customer service experience, international express delivery experience, or B2B business background are preferred.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.