Administrative Assistant II
Job Description
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA’s benefits, check out our Candidate Guide.
Under general supervision performs complex administrative support on day to day operational matters for CNA Surety. Interacts and resolves issues which may be sensitive and confidential in nature. Collaborates with others acting as liaison between management and other business units.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Assists management in the coordination of organizational administration activities which may include but would not be limited to performance reviews, cost center updates, customer issues etc., and within scope of authority, resolves problems and issues independently and proactively.
Drafts, prepares and distributes correspondence, memos, and other documents and reports, which require the use of office technologies and software applications.
Collaborates with internal and external contacts regarding business unit administration issues and concerns.
Schedules and coordinates meetings, conferences, travel arrangements and updates group or manager's business calendars as needed.
Acting with a sense of urgency, prepares, processes and may submit reports; may train staff or management on other administrative processes.
May lead, mentor and train other staff.
May establish and maintain official documents and records in appropriate files.
May assist management in special projects.
May attend meetings, seminars etc. and records notes or provides information as needed.
May back up other Administrative Assistants, and may provide administrative assistance to other functional areas.
Reporting Relationship
Typically Supervisor or above
Skills, Knowledge and Abilities
1. Excellent written and verbal communication skills including professional phone etiquette.
2. Excellent interpersonal skills with the ability to effectively interact with internal and external business partners and staff at all levels.
3. Strong computer skills including Microsoft Office suite and other business related software systems; willingness to learn and adapt to new technology rollouts.
4. Excellent organizational skills including ability to prioritize and coordinate multiple tasks.
5. Overall general knowledge of the insurance industry and the business units is a plus.
Education and Experience
1. Some college with course work in Marketing, Business, Accounting, etc. desirable.
2. Typically a minimum four years strong administrative experience.
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