Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.About the role:
The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, throughout the guest’s stay, and upon departure. This role is responsible for creating a seamless and personalized arrival and departure experience, responding to a wide variety of guest requests, and delivering service aligned with Four Seasons standards.
What you will do:
- Welcome and register guests in a friendly and efficient manner, using the guest’s name whenever possible and ensuring room preferences and rates are accurate
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Respond to all guest inquiries and requests in a timely and accurate manner; interactions include in-person, phone, and digital channels
- Resolve guest concerns and complaints proactively while identifying opportunities to personalize service and enhance the guest experience
- Assist guests with recommendations for dining, local attractions, transportation, and activities, maintaining up-to-date knowledge of the local area
- Manage guest check-out process, including posting charges, preparing and explaining bills, and completing payment transactions accurately
- Maintain and reconcile a balanced cash bank, including handling cash, checks, and foreign currency exchanges
- Support pre-arrival planning, including guest communications, special occasion setups, and personalized amenities
- Utilize hotel systems to check guests in and out, run reports, and assign rooms appropriately
- Accept reservations, changes, and cancellations as needed and assist with phone coverage when required
- Collaborate with internal departments (Bell, Housekeeping, In-Room Dining) to ensure seamless guest service delivery
- Comply with Four Seasons policies, standards of conduct, and safety procedures
- Work harmoniously and professionally with co-workers and supervisors
What you bring:
- Previous experience in guest services or hospitality preferred; luxury hotel experience is an asset
- High School Diploma required; college education is beneficial
- Strong interpersonal and communication skills
- Ability to read, write, and speak English clearly
- Customer-focused mindset with strong attention to detail
- Cross-cultural sensitivity and a passion for delivering personalized service
- Ability to multitask, problem-solve, and remain composed in a fast-paced environment
- Basic computer proficiency and ability to learn hotel systems
What we offer:
- Competitive salary, wages, and comprehensive benefits package
- Excellent training and career development opportunities
- Employee discounts for stays at Four Seasons properties worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
Schedule & Hours:
- Full-time available
- Eight-hour shifts; schedules may vary based on business needs
- Availability required for mornings, evenings, weekends, and holidays