Junior Support Technician Apprentice

Our first shop opened in 1981 in Penzance, selling durable clothing to artists and mariners. Today, we’re a modern, data-enabled omnichannel retailer with a growing international presence. We blend heritage with innovation, designing timeliness clothing made from responsibility sourced fabrics, and using technology to improve how we operate, grow and serve customers.   As we scale in the UK and internationally (primarily through third-party partnerships), we’re investing in data, systems and digital capability to support our people and our growth. It’s an exciting time to join us!   As a Junior Support Technician Apprentice, responding to queries, logging and managing support tickets, and helping to resolve non-complex technical issues. You’ll gain hands-on experience working on a busy service desk, learning how to troubleshoot problems, manage requests, and support systems that keep the business running smoothly.  You’ll also support wider IT operations, from maintaining documentation and assisting with system checks to working with third-party providers to resolve issues.   Whether you’re finishing college and wondering what could be next for you, or you’re looking for an alternative to university, our apprenticeships provide a structured, supportive pathway into the world of work, with the opportunity to progress into a permanent role as you grow your career with us.   Please note this is a full-time, two year temporary contract which is based in Cornwall. This role offers a hybrid working arrangement, with alternating weeks between office-based and remote working within the UK. Wednesdays are designated in-office days.  You’ll help us by  Respond to queries from colleagues and log them into our IT Service Management tool  Ensuring queries in the  on our ticketing system are responded to in a timely fashion, and that the mailbox is well maintained and organised at all times.   Organising New Starter/Change/Leavers requests into our system, ensuring these are assigned correctly.   Assisting in our IT Lab, with building and decomissioning hardware and asset management   Assisting with routine checks on interfaces/backups/systems.   Assisting with tickets, varying from password resets to more complex issues such as investigating network problems.  Assisting with updating documentation when requested.   Communicating with 3rd parties to log issues.  Working with 3rd parties to ensure tickets are followed up and responded to within an appropriate timeframe.     The skills you’ll be sharing with the team  Three A levels or equivalent  3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject  GCSE Maths and English (or equivalents) at grades 3+ (D or above)  Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject  Problem solving and multitasking skills.   General interest in IT  A constant learner, familiar with current technology.  Able to remain calm when dealing with pressure.    The ability to work closely with internal teams and external suppliers, communicating by phone, e-mail and face-to-face in a professional manner.    Strong organisational and planning skills.  Excellent communication skills.   Motivated, driven and proactive.    Team worker.    Flexible/adaptable.   The ability to deliver tasks.  The Apprenticeship:  As one of our Apprentices, you will be on a 2-year fixed term contract starting in September 2026.  Your working hours will be 37.5 hours per week, Monday to Friday.    With support from your line manager and the Training & Early Career Advisor, you will be working towards a Level 3 Junior Support Technician standard.   We are looking at recruiting on potential and your enthusiasm to succeed. Because of this, we will be running an Assessment Day to find out more about your skills for this role. The Assessment Day for this role is taking place on: Thursday 23rd July.   Why we hope you’ll love working with us:  The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us.   As well as doing everything we can to support your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:  Salary: £18,000 per year (Band 1)  34 days paid annual leave (including bank holidays), increasing with length of service   Attractive 50% employee discount    Flexible benefits allowance to personalise your benefits package   Private Medical Scheme including 24/7 virtual GP   Free access to our Employee Assistance Programme through Retail Trust with 24/7 support    Pension plan with generous 7% employer contributions   Life assurance programme    Enhanced family leave policies   Flexible working opportunities with our hybrid working approach   Learning and Development opportunities  Do Good Things with our two days per year paid volunteering opportunities  Employee networks to develop and provide support to our people, including the Inclusion & Belonging Network  100s of savings on top retailers and gym memberships through our discount hub     At Seasalt we have a brilliant team of people – they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles.   We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at [email protected]     Closing date for applications is 6th July, however our roles can close earlier so we would recommend applying as soon as you are able.  IND-782