Director of Sales Operations - Remote

Director of Sales Operations

Position Title: Director of Sales Operations

Department: Business Development

Reports To: Chief Growth Officer

Location: Hybrid Remote

Employment Type: Full-time

Travel Requirement: As needed to support internal and client-facing meetings [~20%]

Position Overview

The Director of Sales Operations plays a cross-functional role responsible for enabling revenue growth, ensuring deal discipline, and helping MedZed successfully navigate strategic sales-related activities tied to healthcare policy and regulation. This individual will own core sales operations infrastructure while acting as a project manager and strategic partner to Sales, Operations, Finance, Marketing, and Executive Leadership.

This role requires someone who is self-directed, analytically strong, comfortable making well-reasoned recommendations even in ambiguous situations, and confident working directly with senior executives.

Key Responsibilities

Sales Operations & Revenue Enablement

• Own Salesforce configuration, administration, and ongoing optimization to support sales, forecasting, and reporting needs.
• Design, implement, and enforce deal governance processes, including pricing, approvals, and contract workflows.
• Manage sales forecasting, pipeline health, velocity/dwell analysis, and KPI reporting for leadership.

Strategic Project & Program Management

• Monitor Medicaid, Medicare, and Human Services policy and regulatory changes that create opportunities or risks for MedZed.
• Provide structured project management for cross-functional initiatives tied to growth, policy alignment, and market expansion.

Content, Communication & Executive Support

• Design and develop written and visual content for presentations, proposals, and strategic materials in partnership with Marketing.
• Provide staff and coordination support for the MedZed Advisory Council
• Oversee client health reporting, including CSAT and NPS tracking and analysis
• Provide executive-level meeting support for the Chief Growth Officer and CEO, including research, preparation, scheduling, documentation, and follow-up

Key Attributes & Qualifications

• 3+ years of consulting, sales operations or capture management in healthcare services or healthcare technology.
• Self-directed, highly organized, and comfortable owning work end-to-end
• Curious by nature, with a strong desire to understand how policy, operations, and revenue intersect.
• Combines analytical rigor with critical thinking and sound judgment.
• Data literate, able to synthesize complex operational, financial, and policy-related data into compelling narratives for internal leadership and external stakeholders.
• Strong understanding of the Medicaid, Medicare, and Human Services policy environments
• Excellent written and verbal communication skills
• Comfortable interacting directly with Executive Leadership Team members and external stakeholders
• Experience balancing operational execution with strategic problem-solving in a fast-growing organization.