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Technical Solutions Engineering Manager, AI/ML, Google Cloudor
Posted 2 weeks ago
Job Description
- Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.
- Lead a team of engineers providing technical support for AI/ML products on Google Cloud.
- Drive issue resolution, focusing on technical troubleshooting and root cause analysis.
- Collaborate with Engineering and Product teams to improve AI/ML product stability and performance.
- Identify and escalate key product issues and trends based on support cases.