Service Account Representative

Manage service delivery to assigned accounts across the CTCs in Tennessee. Under minimal supervision, provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals. Lead the service coordination team through active mentorship, collaborative process improvements, recruitment, and performance assessments on a regular, recurring basis. Work directly with service supervisor and service manager to maximize revenue and margin profitability across the CTCs.