Expo Runner - Portofino

Location:  Portofino Resort

Department: Resort F&B

Status:  Seasonal

Pay Rate:  $10.98 plus gratuity

Hours/Days: Mon - Sun 10 AM - 4 PM / 4 PM - 10 PM

Must be able to follow SOP. - Deliver food orders to guests - Serve as a primary point of contact for both front-of-house and back-of-house staff, ensuring all necessary supplies and resources are available to support efficient operations. - Communicate orders to cooks as well as prepping those orders for delivery. - Ensure food is delivered in accordance with safety protocols. - Be knowledgeable of hygiene and food safety rules. - Ability to remain calm in fast-paced working environments.

1. Summary of the main function/purpose of the position:

A food runner’s main purpose is to serve food orders, remove dishes and utensils, and help with trash removal, stocking, and maintaining the expo area. They are also responsible for delivering to-go orders to rooms as well as providing positive customer service. 

1. Key Principal duties/responsibilities:

• Complete the opening/closing checklist 
• Follow the company’s non-negotiables by greeting and welcoming guests
• Know food items
• Deliver food orders to guests (in the Restaurant, on the Pool Deck(s), at the Bar, or to the Unit)
• Act as a point of contact for the back/front of the house, providing them with any supplies needed to properly do their job
• Communicate orders to cooks as well as prepping those orders for delivery 
• Ensure food is delivered in accordance with safety protocols 
• Clear and clean tables as guests finish up their meals 
• Keep the surrounding areas clean
• Ensure prepared orders are accurate and delivered on time
• Be knowledgeable of hygiene and food safety rules
• Ability to remain calm in fast-paced working environments 

1. Accountability: Areas in which the position is accountable/responsible:

• Follow and practice our Company Culture.
• Follow all of the company’s non-negotiables, mission, vision, and values
• Work as a team player and help when needed 

Food runners are to have passion, respect, excellence, motivation, enthusiasm, and reliability 

V. Educational and/or equivalent in experience requirements: N/A

Specialized or technical educational requirements: N/A

Certification or licensing requirements: N/A

VI. Specialized equipment or machines used in the course of the duties of the position. 

• Silverware
• Plate ware 
• Condiments 
• Glasses 

VII. Physical demands: (specifics to the job itself)

• Constant standing over a long period of time.
• Be able to lift 40-50lb 

VIII. Work Environment:

• Outside
• Kitchen 
• Hot, crowded areas 

IX. Additional Remarks: