Server - Portofino

Location: Resort Portofino Resort

Department: Food and Beverage

Status:  Seasonal

Pay Rate: $10.98 plus gratuity

Hours/Days: Sunday - Monday 10 AM - 4 PM, 4 PM - 10 PM.

Required to deliver prompt, knowledgeable, and friendly food and beverage service while delivering an exceptional dining experience. Able to guide guests through our menus and beverage service while delivering an exceptional dining experience. Able to serve guests through our menus.

1. Summary of the main function/purpose of the position:

A server is expected to exceed guests' and homeowners' expectations by providing timely service, attentiveness to guests’ needs, and making guests feel welcome and relaxed while visiting our restaurants. He/she is also responsible for acquiring full knowledge of the menu to provide excellent customer service. 

1. Key Principal duties/responsibilities:

• Complete the opening/closing checklist 
• Follow the company’s non-negotiables by greeting and welcoming guests
• Know all food/drink items
• Process credit card and room charges through a point-of-sale system
• Clear and clean tables as guests finish up their meals 
• Keep the surrounding areas clean 
• Full knowledge of state liquor laws
• Be familiar with the Microcomputer system
• Ensure guest satisfaction 
• Paying extreme attention to detail while taking orders from guests
• Ensure prepared orders are accurate and delivered on time
• Upsell and relay all specials 
• Serve guest orders by retrieving and delivering from the bar or kitchen, along with condiments and cutlery needed. 

1. Accountability: Areas in which the position is accountable/responsible:

• Follow and practice our Company Culture.
• Follow all of the company’s non-negotiables: mission, vision, and values
• Work as a team player and help when needed 

Al Fresco servers are to have passion, respect, excellence, motivation, enthusiasm, and reliability 

V. Educational and/or equivalent in experience requirements: 

Previous serving experience in a fast-paced environment is preferred.

Specialized or technical educational requirements:

Knowledge of POS systems is preferred.

Certification or licensing requirements: 

Already have the ability to undergo SafeServ Certification.

VI. Specialized equipment or machines used in the course of the duties of the position. 

• Silverware
• Plate ware 
• Condiments 
• Glasses 
• Micros (POS) 
• Coffee Machine
• Tea Machine
• Fountain Drink Machine 

VII. Physical demands: (specifics to the job itself)

• Constant standing over a long period of time.
• Be able to lift 40-50lb 

VIII. Work Environment:

• Hot working areas 
• Outside 
• Crowded environment 

IX. Additional Remarks: