Executive Housekeeper, Pre-Opening - The St. Regis London

Executive Housekeeper

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

We are seeking a meticulous and inspiring Executive Housekeeper to lead the housekeeping function at The St. Regis London. This role is responsible for overseeing all aspects of cleanliness and presentation across guest rooms, public spaces, and associate areas, ensuring they reflect the highest standards of luxury and refinement. As a department head, you will manage daily operations, lead a team of dedicated professionals, and collaborate closely with other departments to deliver seamless service. This is a rare opportunity to shape the housekeeping culture of one of the most anticipated luxury hotel openings in the UK.

Key Responsibilities

• Lead and manage the daily housekeeping operation, including laundry and recreation areas where applicable
• Ensure all guest rooms, suites, and public areas are maintained to the highest standards of luxury and presentation
• Collaborate closely with Engineering to ensure maintenance issues are addressed promptly and efficiently
• Oversee inventory management, ordering, and distribution of supplies, linens, and uniforms
• Implement, monitor, and continuously elevate inspection programmes to uphold brand standards
• Manage departmental budgets, forecasting, and cost control to achieve financial targets
• Respond proactively to guest feedback, driving continuous service improvement and satisfaction
• Recruit, onboard, train, and develop a high performing housekeeping team
• Conduct performance reviews, coaching, and career development planning for team members
• Ensure full compliance with health and safety regulations, and brand policies
• Support onboarding and orientation programmes for new associates
• Foster a culture of excellence, teamwork, accountability, and attention to detail

Core Competence

• Proven experience in a senior housekeeping role within a luxury hotel environment
• Strong leadership skills with the ability to motivate, develop, and inspire teams
• Exceptional organisational skills with a meticulous eye for detail
• A professional, approachable manner with outstanding communication skills
• Strong knowledge of health and safety regulations, and housekeeping best practices
• Experience in budgeting, cost control, and operational planning
• The ability to collaborate effectively across departments to deliver seamless guest experiences
• A proactive mindset, with a passion for continuous improvement and service excellence
• High standards of personal presentation and professionalism
• The ability to maintain consistency under pressure in a fast paced, high profile environment

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.