Sr Business Analyst

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. 

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

The Senior BA leads the analysis and documentation of business requirements and processes, working closely with stakeholders to identify opportunities for improvement. This role requires strong leadership skills, advanced analytical abilities, and a deep understanding of business and technology integration.

• Translate business needs into clear, actionable requirements and functional specifications
• Identify areas for improvement and develop innovative solutions to improve operational efficiency, compliance, and team performance
• Support implementation of requirements to ensure alignment with contractual and regulatory obligations in conjunction with the Business areas
• Collaborate with business units to monitor, research, triage, escalate, and report on internal/external issues, risks and requests regarding sensitive member information and product materials
• Develop/maintain dashboards and internal metrics/KPI reporting using tools like Sharepoint, Excel, PowerPoint, PowerBI, etc.
• Analyze performance data to generate insights and support decision-making
• Support implementation of requirements to ensure alignment with contractual and regulatory obligations
• Analyze and document complex business processes, systems and workflows.

**This is a hybrid role**

Job Description

Key Responsibilities/Duties – what you will be doing (top five):

• Lead and facilitate workshops and meetings with stakeholders to gather and define business requirements.
• Analyze and document complex business processes and systems.
• Identify areas for improvement and develop innovative solutions.
• Collaborate with cross-functional teams including IT, operations, and finance to ensure alignment of business goals with technology solutions.
• Mentor and provide guidance to junior business analysts.
• Develop and maintain detailed documentation such as business requirements, functional specifications, and process flows.
• Conduct feasibility studies and cost/benefit analyses for proposed projects.
• Participate in the evaluation and selection of software and vendors.
• Manage stakeholder expectations and communicate project status and issues effectively.
• Conduct user acceptance testing and coordinate deployment activities.
• Stay abreast of industry trends and best practices in business analysis and process improvement.
• Other duties as assigned

Qualifications – what you need to perform the job

Certification and Licensure

Education

• Required (minimum): Bachelor’s degree in business administration, Computer Science, Engineering, Documentation, Health Care Administration or related field.

Experience

• Required (minimum): 3-5 years of professional experience
• Preferred: 5-7 years of experience as a Business Analyst, with at least 2 years in a senior or lead role.

Skill Requirements

• Proven track record of successfully leading complex projects from inception to completion.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Excellent communication and interpersonal skills with the ability to influence stakeholders and build consensus.
• Advanced knowledge of business analysis tools and methodologies.
• Proficiency in business process modeling and data analysis tools.
• Strong organizational and time management skills
• Strong documentation skills
• Solid/effective verbal and written skills to effectively communicate at both detail and summary levels
• Significant MS Office (Word, PowerPoint, Excel, Visio) experience (intermediate/advanced)
• Sharepoint library/list/reporting/dashboard creation or similar content management experience strongly preferred (intermediate/advanced)
• Demonstrated professional demeanor at all times
• Champion of collaboration across various departments and cooperative work as a team member
• Must be able to exercise patience with high level of diplomacy and ethical standards

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

$75,565.38 -$113,348.06

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization.  The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact [email protected]