Technical Customer Support I (Night Shift & Hybrid - CDMX)

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

 

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

At Zebra, you will be the voice of innovation and support. As part of our Technical Support team, you will play a crucial role in helping our customers in Europe resolve complex technical issues via phone, email, and chat. Your curiosity and problem-solving skills will directly impact customer satisfaction and the success of their operations, contributing to Zebra's reputation as a global technology leader.

Responsibilities:

• Resolve customer technical issues in Europe via telephone, email, or chat sessions using technical product knowledge and interpersonal skills.

• Fully document customer interactions in real-time, ensuring data quality and consistency in our systems.

• Identify, diagnose, and escalate complex problems under direct supervision to ensure a quick and effective resolution.

• Collaborate with fellow technicians and supervisors to solve problems and share knowledge.

• Demonstrate the ability to articulate technical issues in simple, easy-to-understand terms to both management and customers.

• Familiarize yourself with new technologies, products, and platforms from Zebra to offer the best possible service.

Qualifications:

Minimum Qualifications:

• Previous experience in IT Technical Support or Customer Service roles.

• Professional fluency in English and Spanish (oral and written) to seamlessly interact with international customers.

• Strong customer service, communication, and problem-solving skills.

• Ability to multitask efficiently, managing emails, chats, and calls simultaneously.

• Availability to work a night shift within a hybrid work model in Mexico City.

Preferred Qualifications:

• Knowledge of French and/or Portuguese is a significant plus.

• Experience documenting cases in ticketing or case management systems.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.