Level 1 Agent with French and English, 12h shifts mainly during the night

About the Job

The Level 1 Technical Support is the first point of contact into the Service Desk via all agreed communication channels and is responsible for contact-registering, classification, resolution, ticket tracking and end-to-end ticket management on the full range of services and applications as defined for the customer. They are expected to resolve all issues which can be resolved by the Service Desk and to perform a Log and Dispatch role for the remaining service requests. Excellent attendance and punctuality are required.

Responsibities:

• Handling Business Clients Technical requests
• Focusing on customer expectations and satisfaction
• Analyzing clients' problems and providing relevant solutions
• Collaborating with other team members to provide high-quality support

Requirements:

• Fluent in French, confident in English
• Proficient in Microsoft Office
• Willing to communicate with business customers
• Willing to work 12-hour shifts, including weekends
• Night shifts during the week, on weekends on rotation
• Interested in resolving technical issues
• Education in a relevant field

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 76.70 EUR /month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives