Manager, Customer Advisory Services & Revenue Assurance

JOB SUMMARY:

The Manager is accountable to provide leadership and direction to results‑driven team(s) or function(s) supporting key customer and revenue processes, including new services intake, contact centre operations, and revenue assurance activities. As a member of SaskPower’s management team, this position is responsible to maximize the development, performance, and engagement of staff—overseeing day‑to‑day service delivery, workload prioritization, and issue escalation—while providing regular performance feedback to ensure alignment with departmental and corporate goals and objectives.

KEY ACCOUNTABILITIES:

• Participate in the development, implementation and management of departmental and corporate policies and programs, including the implementation and administration of financial and administrative controls
• Assist assigned staff with career planning, ensuring effective and appropriate succession planning
• Conduct and participate in planning sessions with senior management and assigned staff in order to align work objectives with departmental and corporate strategies
• Promote a proud and productive environment for all employees by fostering engagement and establishing and modelling corporate core values
• Proactively anticipate, resolve and prevent issues utilizing innovative and practical solutions
• Assist in the development and delivery of presentations to SaskPower’s Executive, Board of Directors and/or other Government committees regarding policies, programs and/or budgets
• Manage resources effectively by identifying efficiencies and best practices for the area of responsibility; focusing on industry best practices and continuous improvement
• Other related duties as assigned

KNOWLEDGE/SKILLS/ABILITIES:

• Degree in Business Administration, Commerce, or other related equivalent AND/OR;
• Related professional designation(s) and/or certification(s) AND/OR;
• Seven (7) years of related customer service or collections experience
• Strong team leader and member with the ability to select and develop staff and influence the performance of others
• Ability to impact and influence employee engagement and development, while focusing on teamwork and holding people accountable
• Results oriented thinker, with the ability to influence and manage complex and confidential issues with sensitivity and professionalism
• Ability to foster a culture focused on safety, innovation and teamwork
• Demonstrated skill in SaskPower’s competencies
• Must have a continuing record of professional development

A suitable combination of relevant education and experience may also be considered