Systems Administrator 1

Please review the GBI Employment Disqualifiersbefore applying for this position. Employment for the selected candidate(s) is contingent upon the successful completion of a GBI background investigation including criminal, credit and driver's history checks, polygraph examination, fingerprinting and drug screening.JOB SUMMARY:
Under supervision, installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices. Performs necessary maintenance to support network availability.

DUTIES AND RESPONSIBILITIES:

• Install, configure, maintain, and troubleshoot Windows Server.
• Perform daily system monitoring, log review, and performance tuning.
• Handle Tier-2 end-user support tickets including:
  • Advanced troubleshooting of Windows desktop issues
  • Office 365 / Microsoft 365 administration
  • VPN, remote access, and connectivity problems
  • Printer, file/share permissions, and application access problems.
• Manage Active Directory users, groups, OUs, and basic Group Policy Objects.
• Provision, resize, and troubleshoot virtual machines (Hyper-V).
• Apply security patches and updates to servers and critical workstations.
• Execute and verify backups; assist with basic restores.
• Assist with cloud administration tasks in Azure and/or AWS.
• Create and update documentation (knowledge base articles, runbooks, network diagrams).
• Collaborate on small to medium infrastructure projects (server migrations, VOIP phones, etc.).

ESSENTIAL JOB FUNCTIONS:

• Requires on-call rotation (typically 1 week every 6–8 weeks, with senior backup).
• Occasional after-hours work and weekend required.
• Mainly sedentary work. May necessitate extended sitting at a computer.
• Must be proficient with the use of a computer.
• Occasional requirements for kneeling, walking, reaching, bending, stooping, stretching, twisting, and lifting up to 25-50 lbs. (sometimes more) for equipment/hardware/servers.
• Fast, repeated movements of fingers, hands, wrists.
• This position may require some travel and operating a state vehicle.
• Onsite/Off premises/In-person office work in a setting which includes shared office space with other employees.
• Direct customer-facing troubleshooting.

NOTE: This position may require some travel and operating a state vehicle. A valid Georgia driver’s license is required.

MINIMUM QUALIFICATIONS:
Associate’s degree in IT or Computer Science, 

OR

Two or more years of equivalent experience in the information technology field which includes hands-on experience with Windows Server; Tier-2 desktop/server troubleshooting skills; Active Directory and Group Policy knowledge; Experience with Microsoft 365 administration and troubleshooting; and knowledge of virtualization (Hyper-V).

PREFERRED QUALIFICATIONS:
In addition, to the minimum qualifications, preference will be given to applicants with two (2) or more of the following:

• Bachelor’s degree in IT, Computer Science.
• 3+ years of equivalent experience.
• Certifications (any of the following are a big plus):
  • CompTIA Server+, Network+, Security+
  • Microsoft: Modern Desktop Administrator, Azure Administrator (AZ-104), MS-102
• Experience with ticketing systems such as ServiceNow OR ServiceDesk+.
• Basic AWS or Azure administration experience.
• Basic scripting ability.

• Due to the volume of applications we receive, we are unable to provide information on application status by phone or by e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Applicants who are not selected for an interview will not receive notification.
• The GBI follows the Federal statute regarding illegal drug use and is a drug-free workplace. Although some states have legalized recreational drug use, applicants who currently use illegal drugs or controlled substances will be subject to disqualification from employment with the GBI.
• Applicants must present a professional image during all phases of the GBI hiring process, to include when interviewing, either in-person or virtually. The attire and appearance of applicants interviewing must be what is generally accepted as both professional and appropriate for a business work environment.
• Foreign Education: Applicants who have completed part or all of their education outside the U.S. must have their foreign education evaluated by an accredited organization to ensure that the foreign education is equivalent to education received in accredited educational institutions in the U.S. This evaluation must be a course-by-course evaluation that includes each completed course/subject and the U.S. credit equivalent. Applicants must submit (2) copies of the credential evaluations to the address noted above by the deadline. For a listing of services that can perform this evaluation, see the National Association of Credential Evaluation Services website at https://naces.org/members/.
• The GBI is internationally accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA®) and the National Association of Medical Examiners (NAME).
• Due to budget constraints, the GBI is unable to sponsor or take over sponsorship of an employment visa.
• Please contact GBI Office of Human Resources at 404-270-8335 or[email protected] if reasonable accommodation is needed in the application and/or interview process.