Customer Experience - Call Center
Job Description
Customer Experience Representative
📍 Location: On-site – Hicksville, NY
🕒 Schedule: Full-time | Monday–Friday
🏢 Department: Customer Service
About Us:
Nassau Candy is a leading importer, manufacturer, and distributor of specialty confections, fine foods, and promotional products. We are a dynamic and fast-growing company offering exciting opportunities for team players who thrive in a busy, entrepreneurial environment.
About the Role:
We are seeking a highly articulate and energetic Customer Experience Representative to join our team on-site in Hicksville. This individual will be responsible for providing outstanding customer support via phone and email and will serve as a key point of contact to ensure client satisfaction.
Key Responsibilities:
Manage a high volume of customer communications (calls and emails)
Provide accurate, timely, and creative solutions to customer inquiries
Resolve order and delivery issues by working cross-functionally with internal teams
Build strong customer relationships with a service-first mindset
Maintain up-to-date knowledge of our extensive product offerings
Document all interactions and updates accurately in internal systems
What You Bring:
2+ years of experience in customer service or call center support, preferably in a distribution or manufacturing environment
Strong verbal and written communication skills
Proficiency in Microsoft Excel and general PC usage
Problem-solving mindset with the ability to think on your feet
Comfortable working both independently and in a team environment
Experience with confections, foodservice, or large product catalogs a plus
Why Join Nassau Candy:
âś… Competitive Salary & Annual Performance Reviews
âś… Paid Vacation, PTO & Holidays
âś… Medical, Dental, Vision, AFLAC & Pet Insurance
âś… Employee Discounts
âś… Collaborative, Business-Casual Culture
Be part of a well-established and thriving Long Island company that values teamwork, innovation, and customer satisfaction.
Nassau Candy is an Equal Opportunity Employer.