Job Description
About the client:
Our client is a US-based, fully remote team specializing in WordPress and Shopify website development. They’ve built a reputation for outstanding customer service, attention to detail, and top-quality work. They partner with design and marketing agencies, e-commerce brands, and many other website clients.
Their culture emphasizes treating people well, maintaining a positive and supportive environment, and continuously striving to improve their skills and processes to deliver top-quality development work.
About the role:
We are seeking a highly proactive, emotionally intelligent, and deeply trustworthy Personal Assistant to act as the ultimate partner to the agency's owner. This is not a standard, routine administrative role— it is a critical, high-trust position designed to manage the owner’s professional and personal ecosystem, directly minimizing friction and managing operational stress levels.
The ideal candidate will serve as a foundational anchor for both the founder and the broader team, filling in gaps seamlessly across operations, client relations, and personal scheduling. You will be taking over from a deeply valued predecessor who held the role for six years, meaning the position demands someone who thrives on building long-term working relationships, values absolute discretion, and possesses the professional maturity to handle sensitive company and personal data.
What you’ll be doing:
Comprehensive Calendar & Schedule Management: Manage the owner's personal and professional calendars, scheduling work appointments, tracking visits, family agendas, and setting up critical updates.
Inbox & Communication Triage: Act as the primary gatekeeper for the owner’s email, sorting priorities, addressing urgent client communications, and keeping communication channels running efficiently.
Operational & Team Liaison: Assist in routing and assigning tasks to internal technical and creative teammates, ensuring projects keep moving even when the owner is focused elsewhere.
Financial & Trust-Based Tasks: Safely manage company and personal credit card transactions, track minor accounting details, and execute sensitive business or personal purchases with absolute integrity.
Client & Public Relations Support: Confidently interface directly with US-based clients over email and phone, handling updates and inquiries with exceptional clarity and professionalism.
Personal & Family Assistance: Maintain a warm, empathetic, and attentive awareness of the owner’s family schedule and unique requirements, treating personal matters with the same care and seriousness as business operations.
Who are we looking for?
4 to 5+ years of experience in a dedicated Executive/Personal Assistant or high-level Operations Support role, specifically supporting US-based CEOs or Founders
Foundational experience or clear familiarity with the digital marketing, web development, or technical agency workspace to ensure a fast onboarding ramp.
Excellent written and spoken English skills.
Proven experience in basic bookkeeping and managing financial transactions for both business and personal expenses.
Strong experience working with spreadsheets (Google Sheets / Microsoft Excel) and familiarity with project management platforms (such as Asana, Trello, or Jira).
Empathetic, trustworthy, and organized, with a natural ability to anticipate an executive's needs and proactively close administrative gaps.
Highly reliable, consistent, and accountable.
Position: Personal Assistant
Remote Status: Fully Remote
Working Hours: 9 am - 5 pm MT
Holidays: US Federal Holidays
Salary: USD 1200 - USD 1700 per month
Internal Job ID: 1322