Director, Client Data and Intelligence Platforms

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

Reporting to the Senior Director, Business Application Management, the Director, Client Data & Intelligence Platforms is a senior leader responsible for the delivery and ongoing management of the data and intelligence platforms that support Transactional Banking (TB) and Commercial Banking (CB). This includes the CRM, Billing, Lending, and Data platforms that enable client onboarding, service delivery, sales execution, and performance reporting across TB business lines.

This role sits at the intersection of data, technology, and the business, working closely with product, frontline, and back-office teams to ensure platforms and intelligence capabilities directly reflect how TB operates and serves its stakeholders. As the function matures, this role will have the opportunity to build and lead a dedicated data and analytics team.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 3 days per week on-site, while other days will be remote.

How You'll Succeed

• Product, Frontline & Back-Office Collaboration - Work closely with Product teams to ensure data and intelligence platforms are built around real business workflows, user needs, and product priorities and technical specifications. Engage directly with frontline teams (Sales, Client Onboarding, Relationship Managers) to understand how they use data day-to-day, surface friction points, and translate those insights into platform improvements. Partner with back-office teams (Operations, Middle Office, Finance) to align data flows, reporting requirements, and process automation needs with platform capabilities. Act as the connective tissue between the data and technology world and the people who rely on these platforms, ensuring what gets built is relevant, adopted, and continuously refined based on real business feedback.

• Vendor Management & Governance - Manage third-party vendors to ensure reliable platform support, delivery of enhancements, seamless integration with CIBC systems, and rigorous pre-deployment testing. Maintain clear governance over platform decisions, change management, and investment tracking, ensuring accountability and transparency with stakeholders. Embed data quality standards, data management best practices, and privacy-by-design principles into platform operations in partnership with Legal, Compliance, and Risk teams.

• Training, Adoption & Team Building - Design and deliver training programs and communications that enable TB stakeholders to confidently adopt and use platform capabilities after launches and enhancements. Champion a data-driven culture within TB by evangelizing platform capabilities and helping frontline and back-office teams unlock new use cases. As the function grows, define the talent and organizational model for a dedicated data and analytics team, including recruiting, onboarding, and developing the right people to scale the capability.

Who You Are

• You can demonstrate experience with Transactional Banking, Cash Management, or Commercial Lending and with the business applications that support these businesses (CRM, Billing, Lending, and Data platforms).

• You embrace and advocate for change. You have a strong track record in platform delivery and business application management in a regulated financial services environment.

• You're digitally savvy with strong hands-on experience with data and analytics tools, dashboard development, cloud infrastructure on Azure, application lifecycle management, and working closely with enterprise technology partners.

• You have deep knowledge of data management practices and concepts including data governance, data quality, metadata management, master data management, and data lineage, and know how to apply these in a complex, regulated environment.

• You have strong experience in data architecture, particularly on Azure cloud platforms (e.g. Azure Data Factory, Azure Synapse Analytics, Azure Data Lake, Databricks), and can engage credibly with architects and engineers on platform design decisions.

• You are skilled in data consumption and insights. You know how to design reporting layers, self-serve analytics tools, and insight frameworks that make data accessible and actionable for business users across frontline, product, and back-office functions.

• You're goal oriented with 10+ years of progressive experience in data, technology, or data application management roles. You are comfortable driving outcomes independently and through influence, working across product, frontline, and back-office teams in both Waterfall and Agile environments.

• You're a natural collaborator. You have experience working with diverse stakeholders and know how to build relationships that get things done.

• You're excited by the opportunity to establish and grow a data and analytics capability from the ground up, including over time building and leading your own team.

• You have strong communication and facilitation skills, able to explain complex technical topics clearly to business stakeholders and translate business needs into platform requirements.

• Values matter to you. You bring your real self to work and you live our values: trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Business Implementation, Communication, Dashboard Reporting, Decision Making, People Management, Process Improvements, Reporting and Analysis, Thought Leadership