Director, Client Services

The Director, Client Services is a senior-level player/coach responsible for leading a team of account management professionals across a defined book of business comprised of mid-market employer groups, third-party administrators (TPAs), coalitions, and health systems. This role owns client retention, relationship depth, and book-level financial performance, while serving as a strategic escalation point for clients, consultants, and internal stakeholders. The Director is expected to translate complex pharmacy benefit data into actionable client strategy, drive proactive renewal activity, and cultivate trusted relationships across the employer and benefits consultant ecosystem.