Conference Manager

Overview

 

This Conference Management position is a blend of all aspects of conference planning at Big Sky Resort.  This position will manage all needs for conference groups ranging in size from 20 to 500+, require leadership of the banquet managers and captains, assist with in-house conference needs, as well as offer event support when necessary

The position will also assist the Director in assigning groups, updating Amadeus platform, and communication with the Conference Services (CS) team.  In general, this position assists and supports the CS department including Conference Managers, Conference Kitchen Team, Department Heads, Conference Services Banquet Staff, as well as our Brand Experience team. This position will work closely with restaurant General Managers and coordinate with all departments, resort wide. 

Responsibilities

• Plans, organizes, and prepares communications for meetings, conferences and special events. 
• Possess excellent communication and interpersonal skills. 
• Reconciliation and distribution of final banquet checks to accounting. 
• Support a cohesive food and beverage team with great internal communication, problem solving, and patience. 
• Plan and conduct pre and post-convention meetings with clients and respective departments. 
• Provide innovative set-ups, menus, and functions for groups.  
• Work closely with banquet department on operations and event execution; create back up plans and pivot seamlessly. 
• Embody confidence and commitment to delivering exceptional service. 
• Work to create a cohesive team and collaborative environment to exceed client expectations. 
• Must be confident in planning meetings and events for groups of all sizes, with varying needs. 
• Provide overall direction, coordination, and ongoing evaluation of Banquet Manager, Captains, and operations. 
• Detailed execution of all banquet event orders generated by the Convention Services Department. 
• Support a constant improvement of overall conference services and conference management process. 
• Participate in the development and continued support of the Conference Services Department (may include but not limited to all aspects of the Conference Services responsibilities). 
• Ability to handle various meetings and groups at once, remaining well organized and detail oriented. 
• Must be willing to work varied days, varied hours, holidays, and varied days off. 

Qualifications

• 3-5 years’ experience in conference and catering coordination/management. 
• Clear and concise communication with clients and group leaders, ability to discuss menu and services that can be provided. 
• Willingness to go above and beyond, exceeding client expectations while providing detailed information to the team, ensuring success. 
• Education in hospitality management or travel and tourism preferred.