Job Description
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
- Receive orders, check against contracts, create and book orders
- Book sales orders based on purchase orders received from customers/sales representatives
- Coordinate price differences, missing information, and material discrepancies with internal Sales
- Check references to quotations or contracts
- Change orders and update quantity contracts (customer-driven)
- Maintain and implement changes in schedule agreements aligned with end customers:
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- Quantity increase/decrease
- Postponement
- Delivery date changes
- Handle delivery blocks
- Check order entry via MEDIAS; correct errors in SAP
- Process EDI errors for external sales orders
- Download demand orders from customer portal
- Upload delivery information to customer portals
- Create and send order confirmations to customers
- Handle customer inquiries and create cases in Salesforce Service Cloud
(e.g., delivery improvement, order change requests) - Monitor Delivery Notes (DN) creation; issue manually if required
- Request and cross-check shipment documents and conditions
- Handle delivery exceptions (special transport)
- Coordinate deliveries with Transport Management
- Request proof of delivery
- Follow up on shipment documents (if applicable)
- Perform additional tasks assigned by supervisor related to duties
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Your Qualifications
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Degree in Supply Chain Management or similar field
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Minimum 1 year experience in customer service or demand management in an international organization\
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Good knowledge of SAP & high fluency in both English and Korean language
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Proficient in MS Office (Excel, PowerPoint)
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Customer-centric mindset, ability to communicate and negotiate with customers
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High level of accuracy and attention to data handling
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Compliance management
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your Contact
Schaeffler (Malaysia) Sdn. Bhd.
Vanmathi Uttaman
Keywords: Experienced; Coordinator; Full-Time; Unlimited; Supply Chain Management;