Helpdesk Analyst

$24.38 - 28.04 /Hr.

Schedule: Monday - Friday; 8:00 am  - 4:30 pm

Location: Rogers Park (Chicago 60626) and Skokie, IL (60077)

The Help Desk Analyst will provide the first level of customer service problem diagnosis and phone/email support to employees throughout the organization. He/she/they will mentor and coach employees on escalation and troubleshooting procedures; and cross train with the remaining IT team. The Help Desk Analyst may work evening hours, weekends, or holidays as required for projects, coverage, and system upgrades/maintenance. The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Carelogic EHR.