Service Express Agent (The Westin Dragonara Resort)

POSITION SUMMARY

• Responsible for channeling all guest requests by acting as a “single point of contact” for the guests.
• Answers and directs all incoming phone calls efficiently and correctly.
• Records and allocates messages for guests when unavailable.
• Communicates with guests over the phone to record all food-orders and utilize effective up-selling techniques

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.