Estate Host - Hartford Winery (Part-Time)

Forestville, CA$19.52 - $27.8 / hourPosted 2 weeks ago

Part-timeonsiteentry

Description

Position at Hartford-Jackson, LLC

Our Estate Hosts will strive to provide an exceptional guest experience; sharing the Hartford Family’s unique story and guiding guests on a captivating journey through our Hartford Court wines.

POSITION SUMMARY:

As a Tasting Room Host at Hartford Court, you will:

Cultivate a positive, upbeat team dynamic
Prioritize genuine hospitality and exceptional customer service
Foster a passion for wine, with a hunger for continuous education
Utilize the ability to multitask, take initiative, and thrive in a fun, fast-paced environment

ESSENTIAL FUNCTIONS/DUTIES:
Include (but are not limited to)

Share the Hartford Family story with authenticity, conviction, and connection; orchestrate a quality, memorable guest experience
Harness strategic selling skills; encourage wine sales, club membership sign-ups, mailing list members & brand awareness
Process orders accurately within POS system; pack & fulfill customer orders
Maintain accurate customer information & update POS as needed
Acquire & share wine knowledge with all guests; tailor conversation effectively to the respective audience, from experienced wine professionals to novices
Create & maintain a customer-focused environment, anchored on building relationships, rapport, & loyalty
Hone exceptional interpersonal skills, with the ability to communicate with clarity & consistency, both verbally & in writing
Uphold confidence & comfortability speaking to varying group sizes and VIPs
Employ technological savvy; troubleshoot issues as needed
Wash & polish glassware; restock glassware & inventory items
Clean & maintain Tasting Room aesthetic as intended
Utilize organizational skills, attention to detail, & the ability to follow through on projects
Assist with printing menus & collateral
Assist with Tasting Room inbox, answer phone, respond to emails & voicemails, & schedule reservations for guests
Uphold professional appearance, demeanor, & enthusiasm

JOB REQUIREMENTS:

Essential Skills, Experience, and Education

Must be 21 years or older
Working weekends is a must
Experience within the hospitality or food and beverage industry
Follow & adapt to all current CDC guidelines to ensure safety of all staff & guests also including CA food safety & responsible beverage service
High School Diploma

Physical Requirements:

Ability to lift and carry 50 lbs.
Ability to work a flexible schedule, including weekends, evenings, occasional events, and some holidays
Ability to sit bend, stoop, twist and walk for prolonged periods of time

WAGE TRANSPARENCY:

The base pay for this role ranges from $19.52 - $27.80 per hour. Compensation will be determined by candidate experience, skills, and location.

Hartford Family Winery is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.