Service Manager

San Francisco, CA | Land Rover | Premium luxury brand | Hospitality | Veterans encouraged to apply | Income Potential: $180,000 - $300,000+ Annually

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Land Rover San Francisco, we operate at the intersection of adventure, luxury, and hospitality -- in the heart of one of the most iconic cities in the world. Our guests are discerning, high-net-worth, and loyal to a brand they believe in. Our service department is built to honor that loyalty, every single day.

WHAT YOU'LL DO

• Lead and develop a high-performing service team -- advisors, technicians, and support staff -- setting the standard for excellence, accountability, and hospitality

• Drive service department performance across all key metrics: CSI, absorption, effective labor rate, technician efficiency, and hours per RO

• Build and maintain a guest-first service culture where every interaction reflects Land Rover brand standards and Swickard's HEART values

• Oversee daily service operations -- managing workflow, capacity, scheduling, and throughput to maximize efficiency without sacrificing quality

• Partner with the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitability

• Recruit, train, and retain top service talent -- building bench strength and investing in team development at every level

• Monitor and manage warranty compliance, ensuring zero chargebacks and full adherence to manufacturer requirements

• Resolve escalated guest concerns with composure and professionalism -- turning difficult situations into lasting loyalty

• Analyze financial performance reports and implement operational improvements that move the business forward

WHAT WE'RE LOOKING FOR

• Minimum 5+ years of automotive service management experience in a franchised dealership -- luxury or premium brand experience strongly preferred

• Proven track record of hitting and exceeding service department KPIs: absorption, CSI, ELR, and technician productivity

• Land Rover, Jaguar, or European brand experience a strong plus

• Demonstrated success building, leading, and retaining high-performing service teams

• Deep knowledge of warranty processes, manufacturer compliance standards, and fixed ops best practices

• Reynolds & Reynolds or CDK experience preferred

• Strong financial acumen -- able to read, interpret, and act on service department financials with confidence

• A leader who earns trust through consistency, integrity, and a genuine investment in their people

• A hospitality mindset -- you understand that service management is guest experience management

WHAT WE OFFER

• Income potential of $180,000 - $300,000+ annually

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Paid Land Rover manufacturer training and ongoing professional development

• Career growth -- service managers at Swickard have a direct path to fixed ops director and multi-store leadership

• Employee vehicle purchase and service discounts

• The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure

WHY LAND ROVER SAN FRANCISCO

• Land Rover is a globally revered luxury brand with a fiercely loyal following -- and San Francisco is one of the most prestigious markets in the country to represent it

• This is an iconic downtown San Francisco store with strong volume, a high-net-worth guest base, and real opportunity to elevate performance under the right leader

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• We invest in our service managers -- with training, tools, and organizational support that removes roadblocks and enables elite execution

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the foundation of how we lead, hire, and serve

• A culture where great leadership is recognized, rewarded, and given room to grow

This isn't a maintenance role, It's a builder's role.

Land Rover San Francisco has the brand prestige, the market, and the infrastructure to support a service manager who wants to lead at the highest level. We're looking for someone who takes ownership -- of the numbers, the culture, and the people -- and drives results that reflect the standard this brand and this city demand.

If you're a proven service leader who's ready to make your mark at one of the most iconic luxury automotive destinations in the country -- this is the opportunity you've been building toward.