Senior Manager Learning Excellence

Purpose & Overall Relevance for the Organization:

To design national training program, develop user-friendly learning materials/tools, facilitate seamless training execution at regional level, maintain digital learning platform and track training effectiveness to drive continuous improvement and ensure world-class learning offerings towards offline channels retail staff.

Key Responsibilities:

• Understand frontline learning needs and provide relevant learning solutions
• Review/Update CRA curriculum pool on regular basis to ensure it’s never out of date
• Organize TTT sessions to equip regional trainers with the ability of new course delivery
• Make Own Retail and FRS Ops team well informed of CRA learning offerings national wide
• Maintain digital learning platform to ensure its account coverage and learning activation
• Well plan and manage various national learning programs e.g. onboarding, SM camp & etc.
• Work closely with Global Sales Academy to land global learning programs in local market
• Provide oversight and quality control over learning deliverables, and standardize training methods and material
• Manage CRA internal budget application process and track budget usage on monthly basis
• Learning vendor management from briefing needs to GR processing to ensure compliance
• Develop team capability via effective on job coaching

KPI

• Standardized and documented learning design and TTT process
• Sufficient learning offering to fulfill offline channels business needs
• Satisfaction rate of quarterly pre-season kick-off sessions
• Percentage of E-learning active accounts and store coverage
• On Time in Full onboarding learning completion
• Number of after-fact cases per annum
• ENPS score i.e. Employee Pulse Check

Requisite Education and Experience / Minimum Qualifikation:

• At least 10 years’ experience in training & development, learning or related fields
• At least 3 years’ project management experience among cross-functionals
• Retail related working experience is plus

Competencies / Attributes

• Excellent organizational/project management skills
• Excellent communication/interpersonal skills
• Good leadership skills
• Customer-oriented
• Team player
• Able to multi-task and work under pressure

Educational Background

• University degree or above

PC/Language/Other Skills

• English fluency and Mandarin fluency
• Business Presentation skills